Community Source Solutions Inc. (CSSI) is committed to doing business in a legal, ethical and socially responsible manner. To maintain these standards, CSSI desires to do business with Suppliers whose practices are consistent with our principles of business conduct and those of our clients. Our Supplier Approval Program has developed a Supplier Code of Conduct, with consultation from industry leading organizations. Our Supplier Code of Conduct sets forth the types of standards that we, and our clients, expect from our Suppliers.

Customer Service:

CSSI Suppliers are expected to treat our clients with courtesy and respect by providing open and honest communication regarding the status of any work. Suppliers are expected to utilize the full functions of our cloud- based program and update the system in accordance with the status of all purchase orders, as assigned by CSSI and our clients to ensure seamless customer service.

Labour & Health and Safety

CSSI expects Suppliers to comply, at a minimum, with all local and applicable labour laws and employment standards such as compensating workers in compliance with all applicable wages, benefit and employment standards laws. We expect that Suppliers will only use qualified professionals.

CSSI expects that the occupational health and safety of employees is a priority. The Supplier shall take appropriate action, such as policies and procedures to prevent occupational illnesses and work-related accidents by providing a safe and healthy work environment.

COVID-19: Help Us Stop the Spread

The health and safety of our employees, customers and suppliers is our priority. Please ensure you are in compliance with all recommended protocols in order to safeguard the well-being of yourself, your staff, the clients you serve, and the families we return home to. Updates and resources can be found at Public Health Ontario by visiting https://www.publichealthontario.ca

Request for Quotations/Quotations Solicited:

Solicited quotations are not billable. CSSI and our clients do not pay for quotations. As such, invoices for solicited quotations/estimates will not be accepted or processed. Suppliers that bill for quotations will be discharged from the Approved Supplier Program.

Purchase Orders are Mandatory Prior to the Commencement of Work:

Suppliers must not complete any work, on any property, without a system issued Purchase Order. Only work that is approved by a Purchase Order will be deemed payable.

Non-Solicitation of Our Clients' Employees

Suppliers are not to solicit, directly or indirectly, any employee involved in the management/operation of the communities served. Suppliers who solicit employees or make recommendations for employees to transition into other firms may be immediately removed from the Supplier Program.


As a Supplier of CSSI’s Approved Supplier Program, I recognize that my company’s conduct may impact how CSSI is seen by its clients and may therefore affect my approval status within CSSI’s Program. Accordingly, I undertake to adhere to the Supplier Code of Conduct noted above and acknowledge that failure to do so may result in my company’s immediate discharge from the Approved Supplier Program.

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